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Old Aug 23, 2018, 8:53 am
  #12  
Points Scrounger
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Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I have been given keys to a different room on arrival a couple of times (same hotel): "The room you booked isn't ready now."

I have been upgraded from my selected room once, by the clerk on arrival; however, I suspect he was doing it for a reason unrelated to Diamond. Otherwise, I use mobile checkin generally at properties where I'm fairly certain I'm not going to be upgraded ahead of time.

On a related note, I tried digital key first time recently, which was good for bypassing checkin, but as a key itself I found it clunkier than a plastic card.


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