Originally Posted by
Horace
Marriott has published compensation amounts for service failures involving its various guarantees, including failure to offer and provide the Platinum Arrival Gift. I'm not sure why anyone would expect greater compensation, unless there are very unusual circumstances involving a larger problem.
1. Go to "Marriott RewardsŪ Elite Benefits Guarantee" at
https://www.marriott.com/marriott-re...s/guarantee.mi
2. Scroll down to "Guaranteed Platinum Arrival Gift."
3. Look at the "Guest Compensation***" column to see the published compensation amount for each brand.
I realize that it could happen that the front desk promises Arrival Gift points at check-in, but these points fail to post -- and the guest doesn't know this until a week after checking out.
Remember that the new, combined program begins August 18, 2018, and that Marriott has not yet published the terms & conditions for it. Published compensation could change. In any case, there will be more brands, so the current chart will be obsolete.
Updated verbage for arrival gift and Ultimate Guarantee have posted.
- You are entitled to compensation if not offered your choice of amenity. It must be claimed during the stay.
- You are entitled to compensation if not offered breakfast or points when lounge is closed. It must be claimed during stay.
- Interesting that the Ultimate reservation guarantee at Marriott and other FS brands is $200 and 90k points for ALL members. Some limited properties (CY and others) is cash to all members and 90k points to Plat. Ritz and St Regis only pays out to Plat. I thought it used to be paid to Plat's only but was never walked and got a chance to try it.