FlyerTalk Forums - View Single Post - Q's on UA 1584 flight delay 18 Aug

Aug 22, 2018 | 5:09 pm

#21

findark

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Quote:

Originally Posted by squeakr

IIn fact the phone rep that I called didn’t believe I was still on the plane because it showed it had left a good two hours before.

That's just a bad agent - anyone with a UA console can see information like this (pulled same flight from yesterday; yours is too far in the past):

Code:

1584/21AUG
P EWR/OUT    457P  E00.08  EST OFF  555P
P EWR/OFF    546P
P SFO/ON     835P
P SFO/IN     839P  L00.23  ☨
D HDQ/EWR SFO PROT UNDER GG CN2 T26
    
SKED  EWR  ORIG    505P              GTD  C82 SHIP 3135
      SFO   816P  TERM      GTA   90

It would have clearly shown you are still on the ground. A lot of the lack of new estimates is just due to lack of human time - the updates (OUT, OFF, etc) are processed automatically through ACARS and the ETD can auto-requote at OFF based on the flight plan data.

I'm actually curious if any of the knowledgable UA employees know -- when a flight at the gate takes a delay (MX or otherwise), who keys in the new estimated departure time? Is it the gate agent?

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