Thank you
Originally Posted by
Confus
1. On ba.com, at the final stage when you click ‘pay’. Via the call centre, as soon as the agent holds the inventory. This is one occasion where it can be beneficial to use a contact centre, particularly if you get a competent agent. This is especially true in disruption, where a proactive one will hold a seat while you discuss, rather than choosing it after, as they can disappear quickly.
On iberia.com I clicked ‘pay’, they detected a "possible improper use of my payment card"*, and gave me the options of "cancel booking" , "retry payment", or "visit our offices" (!).
I guess at that point they held the ticket for me to decide what to do, and as I didn't click on "cancel booking", they didn't release it immediately.
(Of course, my payment card worked perfectly on ba.com - it hadn't been the credit card company blocking it but iberia.com being over-cautious perhaps because of my IP address being abroad)