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Old Aug 22, 2018 | 2:33 pm
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Robert Merikle
 
Join Date: Dec 2014
Posts: 5
Special Event cancellation policy - Help

Lucky me looks like I will be going to the Super Bowl or at least I have acquired the rights to two tickets. Of course even months and months in advance the only thing I have found is a Courtyard 30 minutes outside of the city and they are quoting a special event cancellation policy. The policy states,

You may cancel your reservation for no charge until January 12, 2019 (21 day[s] before arrival).
Please note that your prepayment for this special rate is non-refundable.

Now my question is that the reservation states it will charge me the full amount 24 hours after booking, so doe the 2nd statement above apply to this prepayment? I called the 800 number and she assured me that I can cancel up to 21 days in advance and get a full refund, but I would love to be reassured by others that I am not getting locked into this.
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