Originally Posted by vdostoi1

Similar boat. I cancelled a booking, points were returned, made a new booking, points were taken out but no confirmation number was given or an email confirming the booking. Fighting SPG to get my points back. Finally reached a supervisor who was able to see that this took place. Basically, my advice, call them and ask to speak to a supervisor. No one but a Level 2 associate will be able to help. Still waiting for a call back from him. Get the name of the supervisor you speak to, ask for his/her extension as well.