Getting the same msg on with both MR and SPG. Called SPG and was initially told I had no account nor balance (200,000 SPG points gone???), she finally found my account but told me my acct number had changed to my MR number, but no points were transferred from MR?? although last year I did do the joining of accounts. I was then told to log onto MR and update/ change my password. I did and got the msg Password Changed and to log in. Tried again with MR # and new password, still getting same msg. Tried calling, but been on hold now for over 39 minutes. If Hyatt had properties in Rome, I would just hang up!! PS never got a new card, or notification of SPG number changing.