Originally Posted by
crimsona
Maps to cat 5, with a 30k points refund when requested. If it works, eventually.
Keyword - if it works, eventually.
Currently nothing works despite the Marriott Insider posted the process after 5pm yesterday. If they are not ready but still need to put out the fire from the PR disaster, why can't they give the guideline but tell people it will still need some time to implement the new policy? Instead the Fake News (blatant lies) again caused many members have wasted lots of time to call and nothing can be accomplished. Meanwhile it ties up its own CSR resources too, not to mention most Marriott CSRs are not only in the dark, as ignorant as usual, but some, including the supervisors, blamed the bloggers for sending out the information - yet, this information is directly from Marriott Insider, posted here on FT, as a vetted Company Representative.
Just how worse the situation could become?