Originally Posted by
TomClay
This issue is that Marriott CSRs were either purposely selling cat 6 and cat 8 hotel+air packages knowing that they would be losers with the new category map, or they were winging it and management knew they would put out a map that limits losses. That is poor customer service and borders fraud, but clearly unethical.
Absolutely. How the company thinks they will keep people loyal is beyond me.