Signed up this week to begin using Rocketmiles. First reservation out of the box I got to the end of the booking process, received a instant notification my card was charged. One second later a message popped up saying the room is not available due to the length of time it took to book online. Now I am waiting for a response back from Rocketmiles as to when I will get a refund. Not a good start and on par with some of the recent reviews I have read. Stay tuned!