Originally Posted by
enpremiere
It's just nuts that in this day and age a customer creates a booking but that it's still a crap-shoot whether or not it actually gets ticketed. For infrequent flyers who don't check on the status of the ticket to prod the right desk to forward it on and get the ticket issued, it's even more ludicrous.
1. OP was affirmatively notified.
2. One need not check online, what one must do is assure that one receives an e-ticket receipt by email. OP did not.
This issue has little to do with technology and everything to do with carriers such as CX wanting to take advantage of IATA ticketing rules. CX could easily confirm positive space in seconds if it wanted to do so.