FlyerTalk Forums - View Single Post - NEXUS renewal issue for US-CA dual citizen
Old Aug 20, 2018 | 12:43 pm
  #5  
vn33
10 Years on Site
 
Join Date: Nov 2014
Posts: 50
Originally Posted by FXWizard
I had issues when renewing my NEXUS membership - but in my case I would receive a "server error" when it came time to pay for renewal..

It took repeated tech support requests to determine the problem was having both the US and CDN passports entered into the system during the renewal process; I removed the CDN passport info, paid for the renewal, then re-entered the info.
Thank you for this info ... I haven't tried yet, but will do so later tonight!
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