Originally Posted by
Badenoch
Of course the immediate reaction in Japan is to blame deteriorating service on the increased use of non-Japanese employees.
The Japanese "expectation" that appears to be going unmet is an expectation to be served by their own kind. It is not unreasonable to surmise their increasing rudeness is due to a belief that it is perfectly acceptable to treat non-Japanese that way. This is not unlike some whites in the southern United States who treat black service employees far more rudely than those who are white. They don't think there's anything wrong with their behavior either.
wow, so you think its ok for the non japanese staff to treat others this way regardless who the customer is. wow.
that would be one of the few logical explaination since those would be the normal experience you'd get in service non-oriented countries, like china or usa.
It's ok to think people using the first class queue is to be met with staff telling customer to wait whilst she is summoning a pax on an economy queue. then CX might as well turn itself into a uni-class airline. if they market as such then it would be expectations would be much aligned, but no, they claim otherwise.
ACTUALLY, no. cx always used KE as their agent in KIX so having a japanese agent is rather rare. so it has nothing to do with staff being japanese or not.