Originally Posted by
Paul Liew
They can't, this is Japanese culture, customers (passengers) are always right, even if they are not.
But do you notice there is an increasing number of none Japanese staffs now?
That's probably why. Their service level has slipped a bit. Probably that's why the Japanese passengers were ranting.
Originally Posted by
kaka
there was one day i was in the CX F queue at KIX. i had the worst experience in japan EVER.
surprise surprise, she doesnt have a japanese name.
Originally Posted by
jgchiker
Japan service level has been decreasing lately. I will refrain from making assumptions why it is happening. But it is still way different from other countries. Things are changing and japanese expectation are not being met.
Of course the immediate reaction in Japan is to blame deteriorating service on the increased use of non-Japanese employees.
The Japanese "expectation" that appears to be going unmet is an expectation to be served by their own kind. It is not unreasonable to surmise their increasing rudeness is due to a belief that it is perfectly acceptable to treat non-Japanese that way. This is not unlike some whites in the southern United States who treat black service employees far more rudely than those who are white. They don't think there's anything wrong with their behavior either.