Ritz Carlton Upgrades General Discussion Thread
I am a lifetime Platinum Premier Elite member with Marriott and have been getting such conflicting information as to upgrades to club level at RC properties. I was upgraded without question recently at a city hotel but today had a horrible experience with a resort hotel--I was first told that based upon availability I would receive a club and/or suite upgrade but then upon check in (I was previously going to use a confirmed club upgrade from my RC Visa) was told that since they are a resort property, they only offer a one category upgrade based upon availability at the time of check in. Needless to say, I was very disappointed in the lack of consistent information.
Is there a set standard of what upgrades we are and are not entitled to @ RC properties--if it is a resort, does that change the benefit(s)?