Originally Posted by
landrew
Apparently I canceled a flight last year and completely forgot about it (very complicated). Have flown UA many times since. There was no indication anywhere obvious that I had potential funds to be applied to purchases, I only realized this today when an agent mentioned it as I was making other reservations for two of us. She didn't volunteer to apply it, and I didn't think to ask her to. She then totally screwed up what she was supposed to do, and I wasted about an hour getting another agent to correct; but I digress).
When I then went to check it out myself, it appears that I can only apply the refund (minus the change fee) to a ticket for myself.
Is this true?
I don't know that I will fly another itinerary in the remaining time that would use the entire refund for myself. So am I SOL, or is there a way to apply a refund to two tickets?
If I were to go now and try to ticket myself using my refund and then hubby separately, I assume the latest prices would apply and not what I managed to get earlier?
Thanks.
credit is initially good only for the individual pax. So if the itinerary you canceled was just for you, then that value initially is only good for you. Essentially, your itinerary (PNR) remains available, but the segments in it are cancelled. That leaves the value of the trip available for you. When you select the new flights to use, you will be charged the change fee (in new money - I.e, when confirming you’ll need to pay this amount). If the value of the new ticket is more than the value of the old, you’ll also need to pay whatever difference it is. If the value is lower, you’ll be sent an ETC for the difference. That ETC can be used for anyone (although at time of use, you’ll need to enter in the PIN and your last name to redeem it).
One other option to get an ETC for most of the value, which in addition to making it available for other travelers to use, would also extend the validity, is to book the cheapest non-refundable flight you can find. Youll then get the balance as an ETC.