I was unaware (until now) that AA pulled my SWU when they upgraded me from Y to PY (FCO-JFK) in May this year. I was hoping to get UG'd to J with the SWU (J was full). Also I thought UG to PY was complimentary (I am EXP).
What was the exact upgrade policy back in May? Should I waste my time to call AA?
Thanks in advance.