FlyerTalk Forums - View Single Post - Long phone holds - A lost 'golden' opportunity for BA ?
Thread: Long phone holds - A lost 'golden' opportunity for BA ?
View Single Post
Old Aug 16, 2018, 7:00 am
  #15  
LCY8737
 
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,578
15 years ago I worked on a call centre project. Back then one of the key criteria for a good call centre was that 80% of calls would be answered within 20 seconds.

Clearly times have moved on...
LCY8737 is offline  
Reply