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Thread: Long phone holds - A lost 'golden' opportunity for BA ?
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Old Aug 16, 2018 | 5:58 am
  #5  
Ldnn1
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Originally Posted by Frequentflyer99
telling me that ba.com is the answer to all my problems (which it is not, otherwise I would not be wasting my life hanging on to listen to the recording)
This is the thing that really drives me nuts, not just with BA but the myriad other companies that do it too.

Of course I don't want to call your darn call centre! I'm calling because I can't do what I want to do online, DUH!
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