Originally Posted by Transpacificflyer

What is the current time delay for AC to respond on a Green slip? I had two, both involving broken seats. I know that the form says it can take up to 60 days, but my last green form resulted in AC sending me an email without me having to ask, and giving me a discount code.
I am at 3 weeks on the first incident. I was waiting on AC as I am about to book a flight. With the expected discount , AC is competitive with alternative carriers.