FlyerTalk Forums - View Single Post - NH Flight cancelled - what to do if OTA does not contact me? [www.travelstart.com]
Old Aug 15, 2018, 12:49 pm
  #21  
warakorn
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Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
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I don't know why we have to elaborate so much about this topic.
The culprit is Eurowings.
They have cancelled the flight.
According to EC261/2004 it is now their obligation to reroute you to Japan.
Why don't you contact them?
btw: If Eurowings refuses you an acceptable reroute, you may book a new ticket and claim back this money from Eurowings.
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