Hello,
I've been trying to submit a NEXUS renewal for my wife, who is a US-CA dual citizen. Since our original application was through GOES, when I register at the new portal and submit the trusted traveler ID, the relevant passport information is retrieved automatically. I completed the form and proceeded to the last step to pay for the renewal but encountered this error "Please ensure the document you are providing as proof you may enter into the United States has the correct country of issuance".

The problem is, this information is automatically migrated from our previous application, and it consists of both the US and Canadian passport information. Any attempt to email the NEXUS help with screen shot and detail information just gets me a generic response of pointing me to use the new portal.

Has any one encountered any similar issues? Is there a phone number I can talk to an actual person? Should I just submit a paper application?
Thank you in advance for any advice.

Error below: