Glad that you take the comments here with a pinch of humor.

I side with San Gottardo that AF is doing a poor job with its J product retrofit. It is a shame that roughly half of their longhaul birds still have angled seats while BEST was introduced over 4 years ago (June 2014). The question of why is OT here. And they have been rotating their flat seats plane a lot, in part to give a taste of it to most destinations. This Russian roulette is generating unhappiness among less savvy pax, even among FT regulars. This is compounded by the lack of transparency of AF. The marketing material (and undoubtedly the instructions to phone agents) is to say that the old seats NEV are flat (180o) but with a slight angle to horizontal (they sillily claim 5o for NEV4).. And you can even get NEV3 on A380 which they also claim is 180o. Of course, AF is aware of the issue, but they chose an aggressive, even if misleading, marketing approach. Personally, I would not rely on a call center to get precise information for a seat characteristics, but the agent probably followed AF marketing themes. I\

That being said, you are an experienced frequent traveller (FB Gold within a couple of miles, Million Mile, Premier 1K)and FT member), FT member for a long time. You state in your initial post that you shuttle between US and France (profile) and that you have used AFa fair amount in the past 6 months (it seems you reached Gold already this year). It is a bit surprising that you relied on the opinion of a "biased" agent from a call center. A quick search on FT (or other sites) would have shown that none of AF 380 have flat horizontal beds. And some even have the twisted NEV3. Next time use FT