Originally Posted by
corporate-wage-slave
WTP is going to have a relaunch of some sort in the next few months, though I think the focus is mainly on food and drink, perhaps some improvement to blankets/pillows.
From what I see as an observer, WTP is now not very standard. The 787 and 380 WTP looks very smart and spacious (particularly the 380 version), the older 777s and 747s are quite another matter. We've seen some reports of the new LGW WTP product not being very good but I haven't seen that yet and I'm not sure there's an accurate comparison going on in these reports. The variation is greater than any other cabin, to my mind.
Thanks
cws, good to hear that they're going to improve WTP. I think any improvement is welcome!
From a pax perspective, my experience chimes with your observations. i had a truly excellent flight on the 789 NRT-LHR - smart cabin, comfortable seats, polished service - vs 777-200 - old, dirty cabin, tiny IFE, meh MF service.
For me, the benchmark is VS PE - oh so comfy soft leather seats (even on an old A340), delicious and plentiful meals served on proper crockery, post prandial liqueur service, and
consistently excellent and friendly service. It definitely feels premium, not something other airlines’ PE offerings achieve.