FlyerTalk Forums - View Single Post - Unpleasant experience: what to do? [merged]
Old Aug 14, 2018 | 4:45 pm
  #24  
San Gottardo
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I agree with most posters here that there is no ground for compensation.

But still, if it wasn't for the pi$$ poor job of the phone agent the situation hadn't arisen in the first place. Yes, we can "blame" (we actually kindly suggest) the OP to do more research on the net, on this forum, etc. But seriously, what does that say about the airline when you can't trust their own information but have to resort to third party channels? The anecdote with the contradicting posts just supports it, AF doesn't get its act together. Clueless agents who tell you things that as an experienced traveler you know are bogus - doesn't that happen frequently? And all too frequently with AF?

Thus, indeed, no ground for compensation, but still by Air France for not being able to properly inform its customers about its own products.
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