I have certain difficulty to comprehend. I am a native German speaker and Amex Germany referee me more than on e to an English speaking agent to get quicker service. Notwithstanding what I said before it appears to be the approach of several members of the English speaking world to trust that everybody speaks English. German is the native language of about 95 million people in Europe and it appears not to be asking for too much to expect that people working in this country speak st lease some basics. This is what Asians in Germany are more than happy to do. As a German in the US I would be totally lost without English and Amex US would call me nuts if I asked for a German speaking agent.