FlyerTalk Forums - View Single Post - Delta baggage debacle- any advice from the pros?
Old Aug 13, 2018 | 2:57 pm
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bostontraveler
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Delta baggage debacle- any advice from the pros?

Hi I'll try to keep this as succinct as possible.

1) I was originally booked in F from BOS-LGA on Saturday. After 2 hours my LGA flight was cancelled due to weather. The Skyclub gave me a standby pass and sent me downstairs in a rush to see if I could get on a departing JFK flight. Albeit downgraded, I made the flight to JFK.

2) I was told the bags were in Boston but that they would *try* to get them to me that night so I proceeded to file a claim at the Baggage Center. At the baggage center I explained I was leaving in under 24 hours for Paris and I needed the bags delivered the same night. Delta proceeded then to tell me that the system would not allow them to send me my luggage by courier because I was a "standby" passenger. They also bizarrely refused to give me a baggage incident report (which take 45 days to get if you request them from DL....) although I asked them to specifically add that DL would not deliver my bags to me.

3) So at 1am I had to go back to JFK and then return again to my hotel. All of which cost me $150 back and forth.

Who will most likely pay the $150? I have excellent Amex Platinum insurance but I'm almost certain they will deny those expenses as they don't fall under the "up to 400€ in necessities/toiletries/clothes, etc".

As an AF Plat DL probably doesn't give a hoot about me but do I request a reimbursement from DL? Or try my luck with Amex?

Thanks.
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