Originally Posted by sdsearch

Which AA phone agents?

I heard in some other thread (which I can't find now) that someone had trouble getting a partner booking through "normal" AA agents, and then somehow connected to foreign AA agents who were able to do that partner award booking. Apparently those foreign agents had access to the Amadeus reservation system (which a lot of AA's partners use), but the domestic agents only have access to Sabre?

The thing is, I don't know to choose which AA agents you're connecting to, nor how to tell which ones you're connected to.

UPDATED TO ADD:

Oh, just I found at least one such reference to using foreign AA agents for more successful award booking. Someone suggested Australian agents and gave a phone number, and then another person replied they got it booked through Fiji agents, but didn't give a phone number. Here's that portion of that thread:

https://www.flyertalk.com/forum/amer...l#post30041595 (starting at post 710)