Originally Posted by LLZ
Well you know that all they do is take the rolled towels, stick them on a tray, and pour hot water over them. Rocket science it ain't. If they make a pyramid, then those at the base (and especially in the middle of the base) are going to get the least H20....don't know what to advise to guarantee you get a fully wet one.
Is that all there is to it? I suspect that they tend to stay dry as they get older. How many times can you heat one up and then cool it off before it just doesn't get as wet as it used to?