Originally Posted by
Airprox
Spending ages on the phone spelling out what you want and waiting for them to find it is a complete waste of time, both yours and the phone agents. Just email in the itinerary that you want, with classes and fare construction, someone can then just copy it exactly to construct the booking correctly. They will email you a PNR and you call up to pay (and apply GUF/UUA etc). The person dealing with emails is dedicated to that task for the day, doesn’t take phone calls, and can get someone to else to make the booking if they are free.
If there is no space pressure then yes, great, but precisely, that does not always work. I have done that to have people getting back to me saying "bucket x is not available on your flight" (see my points about checking with married segments, point of sale, etc). When you are dealing with an itinerary on which two flights have only 1 redemption seat available as was the case here, the potential delay could be fatal to your hoped deal and itinerary.