FlyerTalk Forums - View Single Post - Mobile Check-in Discussion Thread
View Single Post
Old Aug 11, 2018 | 1:08 pm
  #54  
controller1
30 Countries Visited
2M
15 Years on Site
 
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hyatt Explorist; MVC Chairman
Posts: 6,181
Originally Posted by bocastephen
If you don't take, you don't get - I just learned to be aggressive in these situations and just step forward without being called the moment the person they finish with steps away. In some cases I've had to yell out "excuse me, people waiting in the Platinum line!" rather loudly, which either fixes the problem, or they call another agent from the back to come out. If you earned the benefits, you shouldn't be shy about exercising your privileges against employees who either don't care, don't know, or automatically have a grudge.
They need to take a cue from the casinos. All agents at a customer service position in a casino or the casino's hotel take the elite guests prior to those in the regular line. Instead of saying "next" it is just as easy to say "next in the Platinum & Gold line".
controller1 is offline