Originally Posted by chriscol1

Saturday and nothing has disappeared. Of course, nothing appeared either, so a mixed result.....

On the mistaken reply issue, and reading between the lines a bit, the processes seem unable to handle the volumes. If all emails go through /mh (in and out) without a case number and there is a "crediting team" of several potential recipients back there somewhere, then I think we have identified how inquiries get bogged down or just disappear.