Originally Posted by canadiancow

I received a email this morning. I'm pretty sure they meant to forward my email to someone else, but instead they hit reply.

Subject "Scott Kennedy"



First of all, don't call your customers weird.

Second, what do you expect? We were on the same PNR for 95% of our flights, and we're having identical issues getting things credited. We wrote one email, changed the names and specific issues, stuck it in the web form, submitted it, hit back, and submitted the other one. I'd love if I could just send one email per issue, but our lounge badges/upgrades/BOB don't quite overlap, and the form asks for one username/name/Aeroplan number.