Originally Posted by
rny321
I don't know if it is just bad luck, but the rep I was speaking to told me her supervisor stated that their system is not allowing changes to partial packages at this time. I had the codes for the different travel packages, like P870 for a Category 6 hotel package, which I provided to her. She suggested I call back in a month to change my existing packages to different categories. I am simply passing on what I was told and I plan to try again before 8/18.
I was able to upgrade a 1-5 cert to a 9 yesterday evening around 6 or 7 PDT. Though it took nearly an hour to accomplish. I'd try again