Originally Posted by skyccord

I get to the New Orleans Marriott around 4:00p.m. and my "upgraded" room isn't ready. said it needs to be cleaned. That's fine, someone probably checked out at 4:00p.m. I said fine i'll go grab a bite to eat and come back. Come back around 6:00p.m. and the room STILL is not ready. Now I make a fuss. The receptionist tells me that the room has been cleaned but the supervisor needs to look it over. The room wasn't ready until 7:00p.m. I don't feel like an elite status member at all. Was I wrong for being upset about this? I thought 3:00p.m. is the guaranteed check-in time?