[MENTION=29392]expert7700[/MENTION]
Wow. Sorry to hear about all of that. Disappointing to hear. And yes, I've always gotten overrides to the property of my choice (at least, the property of my choice was ok with them so far).
I guess I'm still lucky with the bed bug situation (that I know of... certainly haven't taken any home with me yet) given my 1,700+ nights at Starwood properties alone.