FlyerTalk Forums - View Single Post - Does a Property Know How You Received Your Diamond Status?
Old Aug 8, 2018, 10:46 am
  #10  
formeraa
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Join Date: Jul 2001
Location: Phoenix, AZ
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Originally Posted by florens
This is an interesting point. I've wondered before too why I wasn't greeted with a "welcome back". If it is really in front of them then I find it even more disappointing..
Like all service industries, it might simply be an honest oversight. Perhaps the agent misread their screen, is at the end of a 12 hour shift and was just plain tired, or was trying to serve a long line of people as quickly as possible -- not excuses but just reasons why a greeting might be overlooked. If I haven't been greeted properly, I will ask "Is my Honors Gold number in the reservation? Then, the agent must respond and acknowledge your status.
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