Originally Posted by
florens
This is an interesting point. I've wondered before too why I wasn't greeted with a "welcome back". If it is really in front of them then I find it even more disappointing..
There are, of course, Hilton Family properties, where they follow your stay history very carefully. One hotel where the "welcome back" greeting is followed by an invitation to a dinner, a more substantial upgrade than expected, due to the stay being the 10th, 15th etc, is the Conrad BKK. IME there are few hotels I've stayed in the last couple of years, where I'm not welcomed back.