Ok. I figure he is stressed and blowing off steam and actually knows he is being sort of ridiculous. Then he actually gets on his phone and calls the concierge key desk and as loudly as humanly possible says I am having a problem with one of your fas and want you to know about it so you can do something. Must have been told someone would get back to him. Entire rest of the first class cabin offered to call american about the guy. Guy got on the phone and began to loudly berate someone in his office.