Originally Posted by RogerD408

Not an unexpected set of responses. There are some CSRs that wjil take the "No" path and some that will say "Yes" when it's right. Equipment and crew are very much under AA's control under normal circumstances. I don't not believe your situation is abnormal. I suggest your file your claims and those that are rejected, appeal with the DOT and even use the ones accepted as proof.

I was travelling with an EXP on separate PNRs and we missed a connecting flight. Once they doled out the vouchers there was a big difference in compensation, food and hotel for him and only food for me. We waited for the crowd to die down and went back and they matched everything.