Originally Posted by zoobtoob

Of the requests I've made in my 2 years of Plat membership:

1. Restaurant reservation at one of the Amex listed restaurants, local restaurant.
   • Convoluted process for something I could have done myself.
2. Restaurant reservation at another of the Amex listed restaurants, foreign country.
   • Excellent experience, special table, benefit rendered. ^
3. Request to find a rental camera telephoto lens in a foreign country for a weekend as part of a month-long trip.
   • Request ignored. No call back. No email back.
4. Request for soccer tickets in Italy
   • Advised they cannot buy tickets on my behalf but would email me a list of local ticket agents so I can book it myself.

Needless to say, I no longer use the service. Kinda useless.