I sometimes make extra reservation combinations for upcoming trips and then cancel the unneeded ones as plans firm up. This morning I received a reminder email about two upcoming rooms reservations in a fee days (the hotel happened to be JW Chicago, though I don’t think this issue is hotel specific).

The issue was that neither lf these reservations had showed up in my Marriott app, or when I went to check online! I called the hotel directly and thankfully cancelled both (figured calling the hotel would be way quicker than calling Marriottright now). But this was very concerning to me given that they weren,t showing in the app or website.

I realize Marriott has been having a ton of technical issues such as the website being unavailable or acting weird, but those mostly go to not being able to access it occasionally. This issue could affect your wallet in serious dollar amounts with the no-show fees and such.

anyone else experience this? Just a warning to pay attention to the “upcoming stay” emails (of course, the problem with that is that I don’t think they are very consistent either...)