Originally Posted by
Dave Noble
The poster isn't suggesting that an open jaw is the issue, just that now that the booking has been made, the change to make the r/t into an open jaw is not permitted
I don't see that the terms suggest such a thing - where are you reading that the Origin & destinations can be changes
but you can change the origin and destination before travel.
i just did that twice in the last few weeks!
i changed a SIN DXB FCO on EK first to a HKG DXB FCO to avoid the excessive fuel surcharges
and then changed that again to HKG DXB SEZ as plans changed
points and cash adjustments were duly processed
in neither case did the Qf agent suggest this was against the rules
iIRC the same pnr was maintained
In fact this is the preferred method to avoid losing access to your points fior weeks at a time by cancelling and rebooking rewards originating from certain ports such as dxb and hkg where cancellations are referred to those local offices rather than change the existing booking
the rules you quote state that segments and airlines can be changed
so I’m still trying to understand why the Qf agent couldn’t muster a solution for the OP and thereby provide customer service
Assuming we’re talking before travel commenced