Originally Posted by
Platy
So the customer would ordinarily be able to have an open sector and the QF agent could have offered to change the booking before flights taken..
The poster isn't suggesting that an open jaw is the issue, just that now that the booking has been made, the change to make the r/t into an open jaw is not permitted
Originally Posted by
Platy
so Qf should have been able to offer a solution before travel commenced by CHANGING the booking or splitting or whatver..,that would be good customer service!, right ?!
I don't see that the terms suggest such a thing - where are you reading that the Origin & destinations can be changed?
Originally Posted by
Platy
are folk claiming this latter rule is:
1) Industry standard for reward flights
2) widely known
3) that cash paid itineraries have different TCs if partner airlines involved
i must admit that in many years of the FF game I never realised that my ability to change a Qf award may be affected by which airlines featured in the itinerary!
I think that what is standard is purely dependent upon the terms of the scheme. revenue tickets all have their own rules and there is no standard rule that applies - some are fully flexible whilst some allow no changes and no refunds
Different FF schemes have different rules on what can and cannot be done
what matters is what the rules of the FF scheme being used are
It is not bad customer service to tell a customer that what the customer wants is not permitted, if what is being requested is not permitted
It seems quite in line with the list of permitted changes