Originally Posted by dulciusexasperis

You obviously don't see any aspect of 'which came first, the chicken or the egg' on this issue CrazyJ82. That's fine, everyone is entitled to an opinion. I happen to disagree with your opinion, I think it is the customers who started the descent to poor customer service etc. by focusing on price above everything else as described in my response above to AncientObserver.

People today will pay lip service to saying something like, 'I want a fair product for a fair price.' But in reality, they want to decide what is a fair price. When that price results in an inferior product, they then complain that the company made an inferior product and are 'ripping them off'. That obviously means you are going to have an adversarial relationship. But the fact is, we get what we deserve. You cannot ask a bespoke shoemaker to make you a pair of shoes for the same price as a pair from a Chinese factory. Yet that is what in effect people do. They want first class products for a third class price. When they don't get it, it's someone else's fault, never their own fault and they feel 'entitled' to ask for compensation.