Originally Posted by
Kaix
does anyone think the US card issuers would honor a chargeback for the entire amount? I haven't tried this yet, but have had success in the past with disputing a partial amount (the DCC mark-up).
As I have mentioned earlier in this thread, that is exactly what happened to me. Several years ago, I was staying at the Conrad Beijing and paid by CC. My hotel receipt shows the transaction in Renminbi. After I returned home, I got my statement and the charge was DCCd. I called into Chase's dispute line to challenge what was a $60 difference, and they initially disputed the entire transaction pending Conrad's explanation. When Conrad never responded, they voided the entire $1000+ bill.
From the information you posted, it sounds like Visa is taking a hard line in the customer's favor, and making it clear to everyone that ignoring customer's DCC choices would be unwise for the merchant.