Nice review! It really seems altogether from this thread that if one thing defines this place, it is perhaps inconsistency in treatment with an overall tough attitude to provide benefits with regards to late check outs and upgrades to globalist (i.e. usually just to slightly better rooms, it seems very rare that people here report getting into one of their many true suites). The breakfast thing is just bonkers-- half the people get charged for overages while others get everything waived. Whose to make sense of that. And now to pile on the side of those of use that think this hotel as rather stingy -- I didn't mention it in my review above, but when I checked out, they said I had minibar charges for two items -- I told them that was incorrect, I only should have a charge for a different item which would be about the same price anyways, they said they would 'investigate', and three days later I got charged for the one item I told them about and no refund for the 2 items that never left the minibar. I was so busy with work the month after, that I didn't write them back about it, but now in hindsight it makes me rather irritated that I got charged incorrectly $30 from the minibar. It seems uncouth to complain about it now (1 and half months later). How does one even form that complaint after the fact lest we take time stamped photos of the minibar upon checkout.

As I stated in my review above, the pool and locker rooms were absolutely in top-notch shape during my stay. Really, that was the key thing that makes me think this place is worth the extra 5,000 pt to the andaz's. I did get late check-out, but they made me ask for it during the morning of. Funnily enough, I had the same problem with jellies not being consistently stocked (though, when I reached to the empty table next to me one morning to investigate the jellies there because I only had 1 at my table, the waiter quickly came over and basically begged me to ask him to bring whatever jelly I wanted, I wanted the blood orange -- my favorite and not commonly seen -- and he brought three of them within a minute. I didn't know if bringing me so many was just over-eagerness in a nice way, or passive-aggressive way for catching me rummaging through jellies on another table like a brute).

"it's a contradictory measure of politeness, eagerness to please, inflexibility, and condescension" I would say the same about European fine hotels and dining.