Completely agree with this. Of course any company is going to design its contracts and legal guidelines with themselves in mind. That goes without saying. My point is that when a consumer is constantly faced with a culture of "you will have to really push hard, jump thru hoops, be assumed to be lying until; proven otherwise, and even then we will make it as hard as possible to be made to do the right (and legal) thing" that then leads to a compensation culture.

This has absolutely nothing to do with cheap Chinese imports forcing a race to the bottom. It has nothing to do with consumers wanting more for less. It has everything to do with companies dealing with issues methodically, quickly, efficiently and pleasantly. To paraphrase a comment earlier - the companies get the consumers they deserve.