I guess another couple of weeks waiting for my missing 9000 avios:
"Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us few days ago.
We have escalated the file to the relevant department for the awarding of the missing promotional Avios, if the information in your tickets is correct, as soon as our team complete the verification process, shortly you would have the acreditation of your promotional Avios.
We would like to apologize for the inconveniences we have caused and want to remind the effort our team has to find the best resolution for you. "