Originally Posted by
ChocolateFactory
Has anyone here successfully booked and canceled an IB award through IB with a new account, and received a refund of the points?
The reason I'm asking is that somebody reported that the Avios were lost because the Iberia+ account was not "active" (no activity besides the promo Avios being deposited).
To be on the safe side, I purchased Avios for one of my family's account before canceling an award, and the points were refunded.
But now I'd like to cancel to other awards (since it's not possible to change the routing of a booking, you need to cancel and book again), and I'm not to keen on purchasing more Avios...
Thanks.
I have. Booked an Iberia flight and a BA flight. Cancelled both (25 GBP fee each, even though website says Euro), were told the Avios would be back within 48 hours. They did not show up in my account, so called after 52 hours and the agent fixed it while I was on hold. It was on Saturday. Another agent said it would only be possible during the weekdays.
Money haven't been received yet, but they told me to allow up to 4 weeks.
My account was created during the promotion.